Frequently Asked Questions
Everything you need to know about your ICONIC London shopping experience.
Does ICONIC London test products on animals?
Absolutely not. We are proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we permit suppliers or third parties to do so on our behalf.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery times vary by location, typically ranging from 3-7 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or used.
Are your products vegan-friendly?
While many of our best-selling products—including our Illuminator and Prep-Set-Glow—are 100% vegan, we recommend checking the ingredients list on individual product pages for specific details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay in eligible regions.
How can I find the right shade for me?
We offer a digital Shade Finder tool on our website to help you match your skin tone. If you are still unsure, you can contact our customer service team with a photo of yourself in natural light for a personalized recommendation.